Holiday Inn Hemel Hempstead M1, Jct. 8 by IHG

The breakfast buffet was hot and plentiful, a good selection of everything. The staff were superb! They truly made our stay, from an evening check in, to breakfast and dinner, we couldn’t fault the staff. My 7 yr old son has food intolerances and the staff were knowledgeable and accommodating, with food he could eat! Even the chef popped out to chat with us, making us feel reassured. The room was clean and adequate for our needs. We used the pool in the health club, this is the only area aesthetically letting everything down as the changing rooms and pool are in desperate need of an overhaul. Such a shame this has been neglected. However the kids had a wonderful time in the pool! You won’t be disappointed with this hotel for families, the staff exceeded our expectations and made our stay a wonderful one :)

Very pleasant experience from the welcoming emails to the physical signing out at Reception. We were made to feel special. Everything ran efficiently. Room squeaky clean and sparkling with comfortable beds (twin). Breakfast superb with lots of choice. The Health Spa was an added bonus... BUT...

It’s a nice lay out as you walk in. Restaurant is nice. Little over priced for the quality of the food. Kind and happy staff but a little slow on clearing plates. We had to grab their attention after quite a while. Swimming pool has great opening times starting at 7.30am. Needs a lick of paint and is rather outdated. Rooms were nice and exceptionally clean. Shower and hair products nice. Would appreciate a conditioner included too though. Not great instant coffee. Which is always a bit of a downfall provided in rooms.

Great location for Harry Potter World. The hotel was clean, well staffed and maintained. Breakfast was really good for a family of four and included within our booking. Dinner was good and what you would expect from a hotel chain. Our room again was clean and layed out for us for when we arrived in the evening. We had a great night's sleep and there was no noise from other rooms which was ideal. The pool facilities could do we a revamp as showing its age, but I suppose that's for the actual hotel directors to spend the money on it if they want to make this hotel amazing. We had an hour slot for swimming in the pool and that was perfect for the kids and towels were provided. There's lots of charge points and tables to work from if needed also. Overall we would definitely stay here again!.🙂

Location of hotel was very convenient for the purpose of our journey. Room and bathroom were spacious and bed comfortable. Room itself was a little cold and the heating controls were not that responsive. Public areas were very good and quite stylish. The conservatory area was impressive.